Shipping Policy

Shipping Coverage

We deliver across all regions of India, including metropolitan cities, towns, and remote areas, ensuring reliable service for every customer.

Processing Time

Orders are processed within 1–2 business days. This includes order verification, tailoring (if applicable), quality checks, and packaging.

Delivery Time

After processing, delivery usually takes 3–5 business days, depending on your location. Delays may occur during public holidays or due to logistical factors beyond our control.

Shipping Charges

Shipping fees are calculated at checkout based on the weight and destination of your order.

• Free shipping may be available for orders above a certain amount (if applicable).
• Any ongoing shipping offers or promotions will be visible during checkout.

Tracking Information

Once shipped, you will receive a confirmation email with a tracking number. You can track your order using our courier partner’s tracking page.

Return & Refund Policy

Eligibility for Returns and Refunds

We accept returns and provide refunds only for the following reasons:

• Product is damaged
• Product is defective
• Product is incorrect (does not match description or variant)

Conditions:

• Items must be unused, unwashed, and in original packaging with all tags intact.
• Items must be reported for return within 24 hours of delivery.

Non-Refundable Items

Some items are not eligible for return or refund unless damaged or defective:

• Final Sale Items
• Seasonal/Festive Collection Items
• Personalized Products
• Items bought using Store Credit

Such products will be clearly marked with tags like:
Sale Category: Final Sale / Festive Season Item / Personalized Item

Please read product descriptions carefully before purchase.

Return Process

To initiate a return, email us at culturedress@gmail.com within 24 hours of receiving your order. Include:

• Order Number
• Mobile Number
• Email used at purchase
• Brief description of the issue

Package Open Video – Mandatory

A video of the unboxing is required for any return or refund claim.

• The video must show the sealed package, full opening process, and visible damage or defect (if applicable).
• Claims without unboxing video may not be accepted.

Refund Processing

• Once we receive and verify the returned item, a refund will be issued to the original payment method.
• Coruier charged will be deducted on final refund amount.
• Refunds take 5–14 business days, depending on your bank/payment provider.

Product Mismatch & Damaged Products

• If the product is different from what was shown or arrives damaged, you are eligible for a refund.
• Please report the issue immediately with supporting evidence.

Exchange Policy

We do not offer direct exchanges.
If you wish to replace an item, initiate a return (if eligible) and place a new order.

Rights Reserved

Culturedress.com reserves the right to reject any return or refund request that violates our policy terms.

Cancellation Policy

Order Cancellation

Currently, once an order is placed, it cannot be canceled by the customer.
However, we may cancel an order in the following cases:

• Product is out of stock
• Product is undeliverable to your location

In such cases, you will be notified promptly, and a full refund will be issued.

Payment Policy

Accepted Payment Methods

We support secure payments via:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Net Banking
• UPI (Google Pay, PhonePe, etc.)
• Digital Wallets

All payments are processed securely through Razorpay.

Secure Transactions

Razorpay is a PCI DSS-compliant gateway using advanced encryption to ensure safe transactions.
Features include:

• Saved card options
• Instant UPI payments
• Multi-bank net banking support
• Real-time fraud detection

Payment Confirmation

Once payment is successful, you will receive a confirmation email with your order and payment details.

Payment Issues

If you face any issues during checkout, please contact our customer support team immediately. We’re here to assist you.